How Transparency Positively Affects Your Customers
Lack of transparency in the corporate world has been in the news quite a lot lately. Large internet and cellular service providers have gotten heat for not being open about how they monitor their customers’ data usage, which has resulted in outrageous overage fees, even though the customers had proof that their data usage was nowhere near as high as claimed. Not to mention, a couple of pharmaceutical companies have been stirring up a storm by raising prices of certain drugs and medical apparatuses that many people rely on every day, with one such price increase resulting in a Congressional committee hearing. Read more about how transparency is important to customer service here.